Conflict Resolution

What is Conflict Resolution? Learning to settle disagreements with out hurting others, without going against your beliefs, and without fleeing. There are 2 types: Negotiation (both parties work it out together); and Mediation (a third party assists in resolving the problem). Mediators can't be directly involved---they must be neutral.

Reasons/causes of Conflict can be:

• prejudice and discrimination
• bullying
• jealousy
• failed relationships (friendships or romantic relationships)
• gossip
• fear
• confusion
• people having differing opinions

How can problems be resolved?

• First, everyone must be calm. Cool off. Stop the arguing immediately.
• Next, the problem must be stated/described. Both parties must be given an opportunity to speak. 
• Separate feelings/emotions from facts.
• Think of possible solutions.
• What are the possible outcomes of the solutions? What may happen? Who will be affected?
• Choose a solution and follow-through.
• If one solution does not work, try another one on the list.
• Most of all, FORGIVE EACH OTHER! Shake hands, apologize.

What are the elements of communication that are involved in Conflict Resolution?

• Engage in active listening.
• Be sure that you understand what is being said. Use reflective statements. Ask questions.
• Be respectful of other opinions.
• Be assertive. Use "I-statements".

What are some good anger management techniques?

• exercise
• meditation
• relaxation exercises
• counseling
• talking to a friend or someone you trust
• talking to your doctor to rule-out any medical issues

What are the benefits of Conflict Resolution?

• You will feel good about yourself because it was not necessary to go against your beliefs.
• You won't have to retreat/back down.
• No one will be hurt physically or emotionally.
• And if there's a conflict between friends, you can maintain your friendship!

Ms. Erin